More support topics
User Guides
Training Videos
- Training Video: Getting Started with Glooko® Population Tracker
- Training Video: Accessing Glooko® Population Tracker
- Training Video: Locating your ProConnect Code
- Training Video: Searching and Filtering Patients
- Training Video: Managing Patient Accounts
- Training Video: Viewing Reports and Graphs
Getting Started
Navigating Population Tracker
- How do I create a new patient account in Glooko® Population Tracker?
- How do I archive a patient account in Glooko® Population Tracker?
- Where can I find my clinic's ProConnect Code?
- Manage Provider Settings in Glooko® Population Tracker
- How do I tag patients in Glooko® Population Tracker?
- How do I filter patients in Glooko® Population Tracker?
Uploading and Sharing Patient Data
- Assigning and unassigning devices in Glooko® Population Tracker
- How do I print a patient report from Glooko® Population Tracker?
- If there are duplicate patient accounts, how do I know which account to assign a device to?
- How do I connect a patient's Smart Meter iGlucose meter to Glooko®?
- How do I print a patient report from Glooko® Kiosk?
- How do I upload data using Glooko® Kiosk for a patient without an email address?
Frequently Asked Questions
- How do I add, edit or delete professional users?
- Can my clinic set Glooko® password expiration and history requirements?
- Where can I see manually entered blood glucose readings from a patient's insulin pump in Glooko®?
- Which diabetes devices are compatible with the Glooko® Transmitter?
- What are the required network settings for Glooko® Uploader?
- What are the required network settings for the Glooko® Transmitter?
Troubleshooting
- I am receiving the message "Receiving Transmitter Settings" on Glooko Transmitter
- I am receiving the message "Searching for Network" on Glooko Transmitter
- Common errors when connecting a patient's Smart Meter iGlucose meter to Glooko®
- What happens if I assign a device to the wrong patient account?
- How to use Glooko® Kiosk with Ethernet instead of Wi-Fi
- How to connect Glooko® Kiosk to a guest network