More support topics
User Guides
Training Videos
- Training Video: Connecting your Patients to Glooko's Mobile App via the Patient Activation Handout
- Training Video: Connecting Your Patients to the Glooko Web App Through Email Activation
- Training Video: Accessing the Billing Export Feature
- Training Video: Managing Professional Settings
- Training Video: Managing Professional Users
- Training Video: Devices Tab
Getting Started
Navigating Population Tracker
- Logging into Multiple Glooko® Clinic Sites
- Tracking Pregnancies in the Glooko® Web App
- How to Create and Track Patient Cohorts using Glooko's Population Health
- Setting Custom Target Blood Glucose (BG) Ranges
- Manage Provider Settings in Glooko® Population Tracker
- Where can I find my clinic's ProConnect Code?
Uploading and Sharing Patient Data
- Uploading a Contour Next Link 2.4 Meter using the Glooko® Uploader or Glooko® Transmitter
- Pairing your Dexcom Transmitter to the Glooko Clinical Research mobile application (Android-Only)
- Uploading an Omnipod® device using the Web Uploader
- How do I upload diabetes data on the web using the Glooko® Uploader (Professionals)?
- Glooko® Research Uploader - Quick Start Guide
- Assigning and unassigning devices in Glooko® Population Tracker
Frequently Asked Questions
- Where can I see the details of a patient's insulin pump or pen alarm in Glooko?
- Insulet Provided Glooko® Account Functionality Clarification
- How to Update your Glooko® Transmitter
- FAQ Regarding 4G Modems for Glooko® Transmitter
- What is the Activation Page report?
- What is Population Health?
Troubleshooting
- Why am I receiving an error code B31 on the Glooko® Transmitter?
- Why am I receiving an error code B8, B11 or B30 on the Glooko® Transmitter?
- Why am I receiving an error code B6 or B16 on the Glooko® Transmitter?
- How do I clear the browser cache?
- I am receiving the message "Receiving Transmitter Settings" on Glooko® Transmitter
- I am receiving the message "Searching for Network" on Glooko® Transmitter