More support topics
User Guides
Training Videos
- Training Video: Getting Started with Glooko® Population Tracker
- Training Video: Accessing Glooko® Population Tracker
- Training Video: Locating your ProConnect Code
- Training Video: Searching and Filtering Patients
- Training Video: Managing Patient Accounts
- Training Video: Viewing Reports and Graphs
Getting Started
Navigating Population Tracker
- Population Health: Custom Cohorts
- Population Tracker Patient Flags: Dropout Risk
- Population Tracker Patient Flags: Marked Low
- Population Tracker Patient Flags: Marked High
- Population Tracker Patient Flags: Hyper Rate
- Population Tracker Patient Flags: Hypo Rate
Uploading and Sharing Patient Data
- Pairing your Dexcom Transmitter to the Glooko Clinical Research mobile application (Android-Only)
- Uploading an Omnipod® device using the Web Uploader
- How do I upload diabetes data on the web using the Glooko® Uploader (Professionals)?
- Glooko® Research Uploader - Quick Start Guide
- Assigning and unassigning devices in Glooko® Population Tracker
- How do I print a patient report from Glooko® Population Tracker?
Frequently Asked Questions
- What is the Activation Page report?
- What is Population Health?
- What devices are compatible with the Glooko® Transmitter?
- How do I add, edit or delete professional users?
- Can my clinic set Glooko® password expiration and history requirements?
- Where can I see manually entered blood glucose readings from a patient's insulin pump in Glooko®?
Troubleshooting
- How do I clear the browser cache?
- I am receiving the message "Receiving Transmitter Settings" on Glooko® Transmitter
- I am receiving the message "Searching for Network" on Glooko® Transmitter
- Common errors when connecting a patient's Smart Meter iGlucose meter to Glooko®
- What happens if I assign a device to the wrong patient account?
- How to use Glooko® Kiosk with Ethernet instead of Wi-Fi