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  1. Glooko Support | Help Center
  2. Professional Use
  3. Troubleshooting

Troubleshooting

Access troubleshooting tips to solve common issues.

  • Why am I receiving an error code B31 on the Glooko® Transmitter?
  • Why am I receiving an error code B8, B11 or B30 on the Glooko® Transmitter?
  • Why am I receiving an error code B6 or B16 on the Glooko® Transmitter?
  • How do I clear the browser cache?
  • I am receiving the message "Receiving Transmitter Settings" on Glooko® Transmitter
  • I am receiving the message "Searching for Network" on Glooko® Transmitter
  • Common errors when connecting a patient's Smart Meter iGlucose meter to Glooko®
  • What happens if I assign a device to the wrong patient account?

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