The message "Receiving Transmitter Settings" typically means the transmitter is unable to reconnect to service.
If you receive this message, please try to restart your transmitter by following these instructions:
- Disconnect all cables from the transmitter itself
- Connect only the power cable while the transmitter starts up.
- Once you see "Ready to transfer", plug in all the cables/equipment once more.
- The message should now disappear, and it should be possible to upload again.
If you're still experiencing issues, please contact our Support Team, and try connecting the transmitter via Ethernet to your clinic's network as a workaround in the meantime.
To connect the transmitter via Ethernet to your clinic's network
In order to connect the transmitter via Ethernet to your clinic's network, you will first need to send the transmitter's required network settings to your IT department. This will allow them to complete the whitelisting required for the transmitter to transfer data successfully over your network.
NOTE: When using an Ethernet connection, it is best that the following URLs and ports are allowed through any firewalls within the network:
- us.upload.glooko.com - port 80, 443 (US customers)
- mk3u.diasend.com - TCP (proprietary) - port 55713
- mk3r.diasend.com - TCP (https) - port 443
- ipv4.connman.net - TCP (http) - port 80, 443
- [0-3].glooko.pool.ntp.org - UDP (NTP) - port 123
- api.glooko.com* TCP (https) 443
- connector.glooko.com https 443