Troubleshooting
Access troubleshooting tips to solve common issues.
- I'm having trouble connecting my Smart Meter iGlucose meter to my account
- I'm having trouble uploading my Omnipod DASH™ via Glooko® Uploader
- Why can't I delete data synced to Glooko® from my diabetes device?
- The dates on my readings are wrong. How do I correct this?
- Why did I receive a "Connection Failed" error when connecting my Eversense account with Glooko®?
- Why does my Eversense data I synced with Glooko® have the wrong timestamp?
- How do I send a diagnostics report on the Glooko® mobile app?
- Why can't I find Glooko® in the Apple App Store?
- My Glooko® app is crashing or won't open after updating to the latest app version. Help!