Troubleshooting
Access troubleshooting tips to solve common issues.
- Why am I receiving an error code B2 or B16 on the Glooko® Uploader?
- Why am I receiving an error code B31 on the Glooko® Uploader?
- Why am I receiving an error code B24 when uploading my Omnipod DASH™ on the Glooko® Uploader?
- Why am I receiving an error code B0 or B1 on the Glooko® Uploader?
- I'm having trouble syncing my NFC device via the Glooko® mobile app
- OmniPod Device serial numbers do not match when uploading
- Omnipod DASH™ C2C connection stuck in "Pending" status
- Duplicate carb data appears following Omnipod® PDM upload
- Why am I receiving "Foreground Service Channel" notifications on my Android mobile device?
- What does device time offset mean?
- Why does my device time offset display as 'N/A'?
- I'm having trouble connecting my Smart Meter iGlucose meter to my account
- I'm having trouble uploading my Omnipod DASH™ via Glooko® Uploader
- Why can't I delete data synced to Glooko® from my diabetes device?
- The dates on my readings are wrong. How do I correct this?
- Why did I receive a "Connection Failed" error when connecting my Eversense account with Glooko®?
- Why does my Eversense data I synced with Glooko® have the wrong timestamp?
- How do I send a diagnostics report on the Glooko® mobile app?
- My Glooko® app is crashing or won't open after updating to the latest app version. Help!