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  1. Glooko Support | Help Center
  2. Personal Use
  3. Syncing your Diabetes Data
  4. Troubleshooting

Troubleshooting

Access troubleshooting tips to solve common issues.

  • Why is my Dexcom no longer transferring data to Glooko®?
  • How do I send a diagnostics report on the Glooko® mobile app?
  • My Glooko® app is crashing or won't open after updating to the latest app version. Help!
  • Why am I receiving an error code B2 or B16 on the Glooko® Uploader?
  • Why am I receiving an error code B31 on the Glooko® Uploader?
  • Why am I receiving an error code B24 when uploading my Omnipod DASH™ on the Glooko® Uploader?
  • Why am I receiving an error code B0 or B1 on the Glooko® Uploader?
  • I'm having trouble syncing my NFC device via the Glooko® mobile app
  • OmniPod Device serial numbers do not match when uploading
  • Duplicate carb data appears following Omnipod® PDM upload
  • Why am I receiving "Foreground Service Channel" notifications on my Android mobile device?
  • What does device time offset mean?
  • Why does my device time offset display as 'N/A'?
  • I'm having trouble connecting my Smart Meter iGlucose meter to my account
  • I'm having trouble uploading my Omnipod DASH™ via Glooko® Uploader
  • Why can't I delete data synced to Glooko® from my diabetes device?
  • The dates on my readings are wrong. How do I correct this?
  • Why did I receive a "Connection Failed" error when connecting my Eversense account with Glooko®?
  • Why does my Eversense data I synced with Glooko® have the wrong timestamp?
  • Omnipod DASH™ C2C connection stuck in "Pending" status

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