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  3. Troubleshooting

Troubleshooting

Access troubleshooting tips to solve common issues.

  • Omnipod DASH™ C2C connection stuck in "Pending" status
  • Duplicate carb data appears following Omnipod® PDM upload
  • I'm having trouble connecting my Smart Meter iGlucose meter to my account
  • I'm having trouble uploading my Omnipod DASH™ via Glooko® Uploader
  • Why can't I delete data synced to Glooko® from my diabetes device?
  • The dates on my readings are wrong. How do I correct this?
  • Why did I receive a "Connection Failed" error when connecting my Eversense account with Glooko®?
  • Why does my Eversense data I synced with Glooko® have the wrong timestamp?
  • How do I send a diagnostics report on the Glooko® mobile app?
  • Why can't I find Glooko® in the Apple App Store?
  • My Glooko® app is crashing or won't open after updating to the latest app version. Help!

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