More support topics
User Guides
Training Videos
Getting Started
- What do I need to get started with Glooko®?
- How do I create and access my Glooko® account?
- How do I install the Glooko® mobile app?
- How do I install Glooko® on my iPad?
- How can my healthcare provider begin using Glooko®?
- How do I use Glooko® for multiple family members sharing a single email address?
Syncing your Diabetes Data
- How do I sync my diabetes data with Glooko®?
- How do I upload diabetes data on the web using the Glooko® Uploader (Personal)?
- Syncing diabetes devices using a USB cable (Android)
- Pairing and syncing Bluetooth-enabled diabetes devices with Glooko®
- Pairing and syncing diabetes devices using the Glooko® MeterSync™ Blue
- Automatically sync diabetes devices with Glooko® using Background Syncing (Android)
Sharing your Glooko Data
Navigating the Glooko Mobile and Web Apps
- Why are my device setting basal rates different than the basal delivered on the logbook?
- How do I use voice capture to log foods in the Glooko® mobile app?
- How do I log out of my Glooko® account?
- How can I access my Glooko® data from my computer?
- How do I manage my Glooko® account profile?
- Ordering device syncing hardware from the Glooko® mobile app
Frequently Asked Questions
- How do I change the date and time on my Freestyle Precision Neo or Optium Neo?
- How do I delete my Glooko® account?
- What types of data can be synced with Apple Health?
- Can Glooko® send glucose and insulin data back to Apple Health?
- Why am I receiving "Foreground Service Channel" notifications on my Android mobile device?
- What does device time offset mean?
Troubleshooting
- Omnipod DASH™ C2C connection stuck in "Pending" status
- Duplicate carb data appears following Omnipod® PDM upload
- I'm having trouble connecting my Smart Meter iGlucose meter to my account
- I'm having trouble uploading my Omnipod DASH™ via Glooko® Uploader
- Why can't I delete data synced to Glooko® from my diabetes device?
- The dates on my readings are wrong. How do I correct this?
Mobile Insulin Dosing System (MIDS)
- Tutorial: Glooko® MIDS Dose Adjustment Check
- Glooko® Mobile Insulin Dosing System (MIDS) for Patients - User Guide
- What is Glooko® MIDS?
- My doctor prescribed Glooko® MIDS. How do I get started?
- Which phones are compatible with Glooko® MIDS?
- How can I see the progress I am making with Glooko® MIDS?