More support topics
User Guides
Training Videos
- Training Video: Managing Professional Settings
- Training Video: Managing Professional Users
- Training Video: Devices Tab
- Training Video: Logbook Tab
- Training Video: Calendar Tab
- Training Video: Overlay Tab
Getting Started
Navigating Population Tracker
- Logging into Multiple Glooko® Clinic Sites
- Tracking Pregnancies in the Glooko® Web App
- Setting Custom Target Blood Glucose (BG) Ranges
- Manage Provider Settings in Glooko® Population Tracker
- Where can I find my clinic's ProConnect Code?
- How do I search for patients in Glooko® Population Tracker?
Uploading and Sharing Patient Data
- Uploading a Contour Next Link 2.4 Meter using the Glooko® Transmitter
- How do I upload diabetes data on the web using the Glooko® Uploader (Professionals)?
- Glooko® Research Uploader - Quick Start Guide
- Assigning and unassigning devices in Glooko® Population Tracker
- How do I print a patient report from Glooko® Population Tracker?
- If there are duplicate patient accounts, how do I know which account to assign a device to?
Frequently Asked Questions
- Where can I see the details of a patient's insulin pump or pen alarm in Glooko?
- What is the Activation Page report?
- What devices are compatible with the Glooko® Transmitter?
- How do I add, edit or delete professional users?
- Can my clinic set Glooko® password expiration and history requirements?
- Where can I see manually entered blood glucose readings from a patient's insulin pump in Glooko®?
Troubleshooting
- Why am I receiving an error code B31 on the Glooko® Transmitter?
- Why am I receiving an error code B8, B11 or B30 on the Glooko® Transmitter?
- Why am I receiving an error code B6 or B16 on the Glooko® Transmitter?
- How do I clear the browser cache?
- I am receiving the message "Receiving Transmitter Settings" on Glooko® Transmitter
- I am receiving the message "Searching for Network" on Glooko® Transmitter