More support topics
User Guides
Training Videos
- Training Video: Managing Professional Settings
- Training Video: Managing Professional Users
- Training Video: Devices Tab
- Training Video: Logbook Tab
- Training Video: Calendar Tab
- Training Video: Overlay Tab
Getting Started
Navigating Population Tracker
- How do I create a new patient account in Glooko® Population Tracker?
- New Population Tracker: Add custom and provider tags to patient accounts
- New Population Tracker: Invite patients to join Glooko® from the Patient List
- How do I archive a patient account in Glooko® Population Tracker?
- Where can I find my clinic's ProConnect Code?
- Manage Provider Settings in Glooko® Population Tracker
Uploading and Sharing Patient Data
- Uploading a Contour Next Link 2.4 Meter using the Glooko® Transmitter
- Uploading an Omnipod® device using the Web Uploader
- How do I upload diabetes data on the web using the Glooko® Uploader (Professionals)?
- Glooko® Research Uploader - Quick Start Guide
- Assigning and unassigning devices in Glooko® Population Tracker
- How do I print a patient report from Glooko® Population Tracker?
Frequently Asked Questions
- What is the Activation Page report?
- What devices are compatible with the Glooko® Transmitter?
- How do I add, edit or delete professional users?
- Can my clinic set Glooko® password expiration and history requirements?
- Where can I see manually entered blood glucose readings from a patient's insulin pump in Glooko®?
- What are the required network settings for Glooko® Uploader?
Troubleshooting
- Why am I receiving an error code B31 on the Glooko® Transmitter?
- Why am I receiving an error code B8, B11 or B30 on the Glooko® Transmitter?
- Why am I receiving an error code B6 or B16 on the Glooko® Transmitter?
- How do I clear the browser cache?
- I am receiving the message "Receiving Transmitter Settings" on Glooko® Transmitter
- I am receiving the message "Searching for Network" on Glooko® Transmitter