More support topics
User Guides
Getting Started
Navigating Population Tracker
- How do I create a new patient account in Glooko® Population Tracker?
- New Population Tracker: Add custom and provider tags to patient accounts
- New Population Tracker: Invite patients to join Glooko® from the Patient List
- How do I archive a patient account in Glooko® Population Tracker?
- Where can I find my clinic's ProConnect Code?
- Manage Provider Settings in Glooko® Population Tracker
Uploading and Sharing Patient Data
- Uploading an Omnipod® device using the Web Uploader
- How do I upload diabetes data on the web using the Glooko® Uploader (Professionals)?
- Glooko® Research Uploader - Quick Start Guide
- Assigning and unassigning devices in Glooko® Population Tracker
- How do I print a patient report from Glooko® Population Tracker?
- If there are duplicate patient accounts, how do I know which account to assign a device to?
Frequently Asked Questions
- What devices are compatible with the Glooko® Transmitter?
- How do I add, edit or delete professional users?
- Can my clinic set Glooko® password expiration and history requirements?
- Where can I see manually entered blood glucose readings from a patient's insulin pump in Glooko®?
- What are the required network settings for Glooko® Uploader?
- What are the required network settings for the Glooko® Transmitter?
Troubleshooting
- How do I clear the browser cache?
- I am receiving the message "Receiving Transmitter Settings" on Glooko Transmitter
- I am receiving the message "Searching for Network" on Glooko Transmitter
- Common errors when connecting a patient's Smart Meter iGlucose meter to Glooko®
- What happens if I assign a device to the wrong patient account?