The Glooko Transmitter can be connected to the internet via a cellular network or an ethernet cable. As many 3G networks are shutting down, clinics with active usage of a 3G Transmitter will receive a 4G modem to ensure continued connectivity for uploads.
This article describes how you can identify the network connection and strength of the Glooko Transmitter and make decisions regarding the best possible internet connection accordingly.
Common Network Issues
If you are experiencing network issues, please review the following articles for Troubleshooting steps.
- Receiving Settings: Has the Transmitter screen been stuck on “Receiving settings” for several hours? Please review this article: Transmitter screen shows “Receiving Transmitter Settings”.
- Searching for Network: Has the Transmitter screen been stuck on “Searching for Network” for several hours? Please review this article: Transmitter screen shows “Searching for Network”.
- General Connectivity and Network Settings Errors: Are you experiencing general network connectivity issues (cellular or ethernet) or are you receiving an error on your Transmitter indicating that the network settings should be checked? Please review this article: Required Network Settings for the Glooko Transmitter.
Cellular Network Connection
If the Transmitter does not detect an ethernet cable, the Transmitter will default to a cellular connection utilizing the pre-installed SIM card and antenna.
To learn more about the cellular network connection of your Transmitter:
- Tap Menu (
)
- Tap About
- Tap Network
If you are experiencing network issues, a first step would be to relocate the Transmitter to allow for a better connection. If network issues persist, consider an Ethernet connection.
Ethernet Connection
When an ethernet cable is connected, the Transmitter will automatically attempt to connect to the internet via ethernet. If you would like to configure the ethernet connection manually or need to find additional information, like the Mac Address:
- Tap Menu (
- Tap Settings
- If prompted, enter the Service Code set during initial setup
- Tap Network Settings
- Tap Ethernet Settings
If the configured Ethernet network is unavailable, the Glooko Transmitter will automatically revert to a mobile network connection. Please work together with your IT Department to ensure that specific URLs and ports are allowed through any firewalls within the network. You can find all the necessary information for proper whitelisting in our article What are the required network settings for the Glooko Transmitter?
4G Modems
In order to support clinicians who utilize 3G connectivity for Transmitter uploads, we will send each affected clinic with active Transmitter usage a 4G modem to ensure continued connectivity for their uploads. For more information regarding the use of dongles, please review our article: FAQ Regarding 4G Modems for Glooko Transmitter.
When you receive your modem, you will find additional instructions regarding the setup included. These instructions can also be found in the above-mentioned article.
If you have further questions, please feel free to reach out to Customer Support at help@glooko.com with the following information:
- The ProConnect code of your hospital or clinic
- The serial number of the Transmitter in question