How to use the 2-Step Verification feature in Glooko® Population Tracker

The 2-Step Verification feature allows your clinic to require two forms of authentication for your Professional users accessing your Population Tracker. This adds another layer of security for your clinic and your patient data.

NOTE: To have the 2-Step Verification feature enabled for your clinic, please contact your Glooko account representative directly or email help@glooko.com.

In this article, you can learn:

• How to set up 2-Step Verification (Professional users)
• How to manage 2-Step Verification (Administrative users)

How to set up 2-Step Verification (Professional users)

After the 2-Step Verification feature has been enabled for your clinic:

1. Click the drop-down menu at the top-right of your Population Tracker.
2. Select Settings.
   
   
3. Scroll down to the Account section. Click below 2-Step Verification to toggle this setting on (to the right).
   
   
4. When prompted if you'd like to continue, click Enable 2-Step Verification.
   • After enabling, you will be logged out of your Population Tracker account. A six-digit, one-time password (OTP) will be sent to you via the email address associated with your account. 
5. On your Population Tracker's login page, enter your six-digit OTP to verify your account, then click Continue.
   • Place a checkmark () beside Don't ask again to save the OTP on your browser for 30 days; otherwise, you will be prompted to complete the verification process each time you log into your Population Tracker.
     
     NOTE: Your OTP is only valid for five (5) minutes after being sent to you via email. If your OTP expires, you can request that a new password be emailed to you by clicking Resend OTP.
     
     

NOTE: To disable 2-Step Verification, simply open your Settings page, scroll down to the Account section and click to toggle this feature off (to the left). You will no longer be required to verify your account upon login.

How to manage 2-Step Verification (Administrative users)

If you're an Administrative user, you have the ability to turn 2-Step Verification on and off for each user at your clinic. 

To manage 2-Step Verification:

1. Click the drop-down menu at the top-right of your Population Tracker.
2. Select Manage Clinic.
   
   
3. On the Professional Users tab, in the 2-Step Verification column, click to toggle this setting on (to the right) for each user.
   
   
4. When prompted if you'd like to continue, click Enable 2-Step Verification.
   • After enabling, the user will receive an email with instructions to complete the sign-in process on my.glooko.com.
   • After logging into his or her Population Tracker account, the user will receive an email containing a six-digit, one-time password (OTP). When prompted, the user must enter that OTP on my.glooko.com, then click Continue.
     • The user can place a checkmark () beside Don't ask again to save the OTP on his or her browser for 30 days; otherwise, he or she will be prompted to complete the verification process each time upon logging into Population Tracker.
       
       NOTE: The OTP is only valid for five (5) minutes after being sent via email. If the OTP expires, the user can request that a new password be emailed by clicking Resend OTP.
       
       

NOTE: To disable 2-Step Verification for a user, simply click to toggle this feature off (to the left). That user will no longer be required to verify his or her account upon login.