If you're having trouble syncing your NFC (near field communication) capable diabetes device via the Glooko mobile app, ensure the following:
- Make sure your mobile device is capable of NFC; if unsure, refer to your mobile device's user guide for additional support.
- Make sure the NFC capability is enabled on your mobile device. This is typically enabled within your mobile device's Settings.
- Ensure the NFC-capable diabetes device is within close range to your mobile device.
- You may need to press your diabetes device against your mobile device's NFC spot. To determine the NFC spot on your mobile device, please refer to the mobile device's user manual for additional support.
Still having trouble? Reach out to our Support Team for assistance!