Frequently Asked Questions
Find answers to the most common questions.
- What is Glooko® doing to support users during the Coronavirus (COVID-19) pandemic?
- How are insulin averages calculated in Glooko®?
- Glooko® Report Legend Reference Guide
- How do I contact the Customer Support Team?
- I forgot my password. How can I reset it?
- What kind of computer do I need to use the Glooko® Uploader?
- How do I install the Glooko® Uploader?
- How do I change the email on my Glooko® account?
- What Device Settings Display on the Glooko Devices Tab?
- Why is the basal insulin line missing from the Logbook or Overview Reports?
- What are Glooko's password complexity requirements?
- Where can I find Glooko® Privacy information?
- What Android devices and operating systems are supported by Glooko®?
- What Apple/iOS devices and operating systems are supported by Glooko®?
- What web browsers are supported by Glooko®?
- Is Glooko® HIPAA compliant?
- Does Glooko® calculate A1c?
- What is Glooko®'s refund/return policy?
- What are the different types of reports I can print from Glooko®?
- What is Ambulatory Glucose Profile (AGP)?
- Is Glooko® compatible with Medtronic CareLink devices?