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  1. Glooko Support | Help Center
  2. General Support
  3. Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions.

  • What is Glooko® doing to support users during the Coronavirus (COVID-19) pandemic?
  • What are Glooko's password complexity requirements?
  • Where can I find Glooko® Privacy information?
  • How do I contact the Customer Support Team?
  • How do I install the Glooko® Uploader?
  • How do I upload diabetes data on the web using the Glooko® Uploader?
  • What Android devices and operating systems are supported by Glooko®?
  • What Apple/iOS devices and operating systems are supported by Glooko®?
  • What web browsers are supported by Glooko®?
  • Is Glooko® HIPAA compliant?
  • Does Glooko® calculate A1c?
  • What is Glooko®'s refund/return policy?
  • What are the different types of reports I can print from Glooko®?
  • What is Ambulatory Glucose Profile (AGP)?
  • Is Glooko® compatible with Medtronic CareLink devices?
  • Older Mac and Omnipod: El Capitan and Sierra Software Updates

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