To sync your diabetes device with Glooko, certain meters, pumps, and continuous glucose monitors (CGMs) require specific cables.
How do I know which cable a device needs?
The cable required depends on the specific device. Please reference our Quick Start Guides below to find the correct cable for the specific device:
Uploading via Glooko Transmitter (Clinic): Refer to our Glooko Transmitter Quick Start Guide for a full list of compatible hardware and required uploader cables.
Uploading via Glooko Uploader (Home): Refer to our Glooko Uploader Quick Start Guide to verify your device's compatibility and required home-upload cables.
Does Glooko supply manufacturer cables?
No, Glooko does not supply or distribute proprietary manufacturer cables. If a device requires a specific cable, you will need to obtain it directly from the manufacturer.
What cables does Glooko sell?
Glooko sells standard Micro-USB and Mini-USB cables directly through our online store.
Shop online: shop.glooko.com
Can I buy the cable from third-party retailers?
While you may find compatible cables on third-party websites, Glooko cannot guarantee their quality, reliability, or ability to transfer data. Many third-party cables are charging-only and do not possess the necessary wiring to transmit data from devices.
Please Note: If a manufacturer has discontinued a device or stopped producing its official cable, they remain the best party to advise you on alternative solutions or hardware upgrades.
Manufacturer Contact Information
Some devices require manufacturer cables to successfully upload data. Below is a list of contact information so you can request or purchase the specific cable you need:
| Manufacturer / Cable | Phone Number | Email / Support Link |
|---|---|---|
| Abbott (Freestyle USB, Xceed USB) | 1.224.667.6100 | — |
| AgaMatrix (AgaMatrix USB) | 0.800.093.1812 | — |
| Animas (Actisys IR Cable) | 1.877.937.7867 | — |
| Arkay (Medcore Care + GLUCCARD Expression USB) | 1.800.818.8877 | — |
| Acon (On Call USB) | 1-800-838-9502 | support@aconlabs.com |
| Bayer / Contour ("Bayer’s Blue USB Cable") | 1-800-432-9131 | support@contournext.com |
| i-Sens (2.5mm Cable / CareSens USB) | 1.800.429.5001 | USApo@i-sens.com (Provider orders) |
| Insulet (Omnipod / DASH) | — | Omnipod Support Hub |
| Lifescan (OneTouch USB) | 1-800-227-8862 | — |
| Sanofi (Sanofi USB) | 1.800.633.1610 | — |
| Trividia ("Nipro TRUEresult Docking Station") | 1.800.342.7226 | — |
Note: Manufacturer details can change over time. If you find that any of the contact information above is incorrect or outdated, please let us know by contacting support@glooko.com so we can update this guide.