Tried to log into your account too many times and locked your account? No problem, just follow the steps outlined below to unlock your account again.
You have five attempts to enter your password before your account is locked. Once that happens, you will automatically be sent an email with instructions for resetting your password.
Unlocking your account from the Glooko® mobile app
Unlocking your account in a web browser
Unlocking your account from the Glooko® mobile app
If you try to log into the Glooko® mobile app and your account gets locked you will be sent an email:
Please check your inbox, including your spam folder and follow the instructions by tapping on the provided link:
iOS users will have to select Open to see the unlocking the Glooko mobile app confirmed. Android users will be sent directly into the Glooko mobile app:
If you cannot remember your password to continue your login, you can reset it following these instructions:
I forgot my password. How can I reset it?
Unlocking your account in a web browser
If you try to log into your Glooko® account on my.glooko.com and your account gets locked due to too many attempts, you will be sent an email:
Please check your inbox, including your spam folder:
Please click on the link to get the confirmation that your account has been unlocked. You can then proceed to log in:
If you cannot remember your password to continue your login, you can reset it following these instructions: