Frequently Asked Questions
Find answers to the most common questions.
- Where can I see the details of an insulin pump or pen alarm in Glooko?
- How do I change the date and time on my Freestyle Precision Neo or Optium Neo?
- How do I delete my Glooko® account?
- What types of data can be synced with Apple Health?
- Can Glooko® send glucose and insulin data back to Apple Health?
- Why am I receiving "Foreground Service Channel" notifications on my Android mobile device?
- What does device time offset mean?
- Why does my device time offset display as 'N/A'?
- Can I manually enter readings into my Glooko® account?
- Is my data secure when ProConnecting?
- Will using Glooko® affect my cellular data plan?
- Can Glooko® automatically set the time on my meter?
- Which items from my Omnipod® System transfer over to Glooko®?
- Why are continuous glucose monitor (CGM) readings missing from the History view?
- What third-party fitness and health data can I sync with my Glooko® account?
- How do I change the date and time on a Dexcom G5?
- How do I change the date and time on my ACCU-CHEK Compact Plus?
- How do I change the date and time on my ACCU-CHEK Meter?
- How do I change the date and time on my Bayer Contour, Contour XT, Contour NEXT EZ or Contour NEXT ONE meter?
- How do I change the date and time on my Bayer Breeze 2?
- How do I change the date and time on my Bayer Contour USB?
- How do I change the date and time on my CareSens N/N POP (ORIGINAL) meter?
- How do I change the date and time on my Dexcom G4 Platinum?
- How do I change the date and time on my FreeStyle Insulinx?
- How do I change the date and time on my Freestyle Meter?
- How do I change the date and time on my Glucocard 01/ReliOn Confirm meter?
- How do I change the date and time on my Glucocard Vital/ReliOn Prime Meter?
- How do I change the date and time on my Insulet Omnipod?
- Can I sync Smart Pen data with my Glooko® app?
- How do I change the date and time on my Nipro Meter?