If you are receiving the error codes (B2) Unable to process data upload or (B16) Unable to process data upload, please reach out to Customer Support by emailing firstname.lastname@example.org with the following information:
- The Glooko account email
- The device name and serial number
- The type of computer (PC/Mac) & OS/Version
- Approximate date and time of the upload
These errors typically indicate an issue with reading the data from the diabetes device. Providing the above information will allow us to investigate and provide the next steps for resolving the issue.