If there are duplicate patient accounts, how do I know which account to assign a device to?

When assigning a device on the Assign Devices tab in Population Tracker, after performing a search, you may find that there are duplicate patient accounts. This is typically due to the fact that the uploaded device's serial number is associated with multiple accounts. 

If this occurs, the following fields can help you determine which account to choose:

  • Account Status (Active)
  • Last Sync Date
  • MRN (if applicable)

NOTE: The account with the most recent Last Sync timestamp will be displayed as the suggested match for the uploaded device.

To learn more about assigning devices, see Assigning and unassigning devices in Glooko® Population Tracker.

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