Why does my Eversense data I synced with Glooko® have the wrong timestamp?

If you're a new Glooko user and you recently synced your Eversense data with Glooko for the first time, it may appear as though your Eversense data displays an incorrect timestamp in your Glooko account.

Why is this happening?

This can happen if the time zone you were in when you synced your data with your Glooko account differed from the timezone you were in when the data was collected. The time zone on your Glooko account will default to your current time zone at the time of syncing. The discrepancy, or offset, you are seeing on your data from this time period is accounting for the gap between the time zones.

What is an example of this?

Suppose you resided in California while actively using your Eversense account. If you traveled to New York and created your Glooko account, then synced your Eversense data with Glooko, your data would have a three-hour offset to account for the different time zones.

Is there a way to change the timestamp on my data after it is synced?

Unfortunately, no. There is currently no way to change the timestamp on your data. 

Will this always be an issue with my Eversense data?

This only impacts data that is collected in one time zone, but synced with Glooko in another time zone. If you are not moving between time zones, this should not be an issue in the future.

If you have any questions, feel free to reach out to our Customer Support Team!

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