Why did I receive a "Connection Failed" error when connecting my Eversense account with Glooko®?

There are a number of reasons you may receive a "Connection Failed" error message when attempting to connect your Eversense Cloud account with your Glooko account. We've included a couple of the most common reasons (with resolutions) below.

Internet Connectivity

  • Try restarting your computer. There may be applications or services running in the background interfering with your connection.
  • Check to make sure you have an active internet connection. If your connection is unstable, this can cause issues with web-based applications.

Server Load

  • If many people are accessing the web server at the same time, it's possible that it could be overloaded. Wait a little while and try connecting again.

Still need help? If your issue does not appear to be related to one of the above, please reach out to our Customer Support Team so that we can look into this further for you!

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