Pairing and syncing with the Glooko® MeterSync™ Blue

The MeterSync Blue is an important piece of hardware that may be required in order to sync some blood glucose (BG) meters that are not Bluetooth-enabled with the Glooko mobile app. You can have your MeterSync Blue up and running with just a few steps!

(Not sure if your device requires the MeterSync Blue? Check the Glooko Compatibility page.)

Before getting started, you will need:

  • The Glooko mobile app
  • The Glooko MeterSync Blue (learn how to order one here)
  • Your BG meter

Let's learn how to:



Pair your MeterSync Blue (Apple/iOS)

NOTE: The MeterSync Blue needs to be paired to your device in order to use it. This requires that it be paired any time you log out of your account, get a new MeterSync Blue device or delete the current pairing.

  1. Tap the More menu, then tap Profile.
  2. On the Devices menu, tap MeterSync Blue.
    • Ensure that Bluetooth is enabled on your mobile device.
  3. Tap Setup New Device.
  4. Press and hold the blue button on your MeterSync Blue for at least one second to turn it ON. 
    • If the light on your MeterSync Blue does not light up when you press the button, tap What now? to see detailed on-screen troubleshooting instructions.
  5. Once your MeterSync Blue light is blinking green, tap Next at the bottom of the screen.
  6. If the pairing was successful, you will be directed to a screen that says "MeterSync Blue Found!" Tap Done.
    • If the pairing was NOT successful, ensure the light on the MeterSync Blue is ON and tap Try Again. You can also tap Need Help? to access detailed on-screen troubleshooting instructions.


Pair your MeterSync Blue (Android)

NOTE: The MeterSync Blue needs to be paired to your device in order to use it. This requires that it be paired any time you log out of your account, get a new MeterSync Blue device or delete the current pairing.

  1. Tap the side navigation bar (triple_line_-_android_side_nav.png), then tap Profile.
  2. On the Devices menu, tap MeterSync Blue.
    • Ensure that Bluetooth is enabled on your mobile device.
  3. Tap Setup New Device.
  4. Press and hold the blue button on your MeterSync Blue for at least one second to turn it ON. 
    • If the light on your MeterSync Blue does not light up when you press the button, tap What now? to see detailed on-screen troubleshooting instructions.
  5. Once your MeterSync Blue light is blinking green, tap Next at the bottom of the screen.
  6. If the pairing was successful, you will be directed to a screen that says "MeterSync Blue Found!" Tap Done.
    • If the pairing was NOT successful, ensure the light on the MeterSync Blue is ON and tap Try Again. You can also tap Need Help? to access detailed on-screen troubleshooting instructions.


Sync your meter using your MeterSync Blue

  1. Tap sync_icon.png Sync at the top-right of your screen to access the Sync menu and view a list of all of your devices.
  2. Tap Sync beside the name of the blood glucose (BG) meter you would like to sync.
    • If your meter is not listed:
      • Tap New Device.
      • Tap to place a checkmark (checkmark.png) beside Blood Glucose Meters, then tap Continue.
      • Tap to place a checkmark (checkmark.png) beside the device(s) you would like to sync, then tap Add.
      • Next, tap Connect to complete the setup process for each new device.

        NOTE: After adding your device(s), you can complete the setup process at a later time by tapping Set Up beside the device(s) on the Sync menu.
      • Follow the on-screen prompts to connect the device(s) to Glooko.
      • Your device(s) will now be listed on the Sync menu. Tap Sync beside the name of the meter you would like to sync.
  3. If you have not yet paired your MeterSync Blue, you will be required to do so at this time.
  4. Next, walk through the syncing tutorial or select "I know how to sync."
  5. Put your meter in Data Transfer Mode.
  6. Tap Sync.

NOTE: Some meters may need to be turned on in order to sync. Please refer to your device's user manual for more information.

If you're still having trouble pairing or syncing using your MeterSync Blue, please contact our Support Team.

*Please note: The MeterSync Blue is currently only available in the U.S.

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