How do I pair my MeterSync Blue to my mobile device?

Great question!

The MeterSync™ Blue is an important tool to unlocking the power of Glooko. It may be tiny, but it can help you manage your diabetes in a big way! You can have your MeterSync Blue up and running with just a few steps. 

The MeterSync Blue needs to be paired to your device in order to use it. It will need to be paired any time you log out of your account, if you get a new MeterSync Blue device, or if you delete the current pairing. 

Let's learn how to:



Pair a MeterSync Blue on an iOS Device

To access the MeterSync Blue menu, go to Profile, then tap MeterSync Blue. You can also access the MeterSync Blue menu from the Sync menu. The MeterSync Blue menu provides access to pair a new device and lists details about your paired MeterSync Blue:

From the MeterSync Blue Menu:

  • Ensure that Bluetooth is enabled on your mobile device.
  • Tap Setup New Device.
  • Press and hold the blue button on your Glooko MeterSync Blue for at least one second to turn it ON. 
  • If the light on your MeterSync Blue does not light up when you press the button, tap What now? to see detailed on-screen troubleshooting instructions.
  • Once your MeterSync Blue light is blinking green, tap the Next button at the bottom of the screen.

If the pairing was SUCCESSFUL, you will be directed to a screen that says MeterSync Blue Found!

  • Tap Done.

If the pairing was UNSUCCESSFUL, ensure the light on the MeterSync Blue is ON and tap Try Again.

  • You can also tap Need Help? to access detailed on-screen troubleshooting instructions.
  • Still having trouble? Contact Glooko Support.



Pair a MeterSync Blue on an Android Device

To access the MeterSync Blue menu, go to Profile, then tap MeterSync Blue. You can also access the MeterSync Blue menu from the Sync menu. The MeterSync Blue menu provides access to pair a new device and lists details about your paired MeterSync Blue:

From the MeterSync Blue Menu:

  • Ensure that Bluetooth is enabled on your mobile device.
  • Tap Set up New Device.
  • Press and hold the blue button on your Glooko MeterSync Blue for at least one second to turn it ON. 
  • If the light on your MeterSync Blue does not light up when you press the button, tap What now? to see detailed on-screen troubleshooting instructions.
  • Once your MeterSync Blue light is blinking green, tap the Next button at the bottom of the screen.

If the pairing was SUCCESSFUL, you will be directed to a screen that says MeterSync Blue Found!

  • Tap Done.

If the pairing was UNSUCCESSFUL, ensure the light on the MeterSync Blue is ON and tap Try Again.

  • You can also tap Need Help? to access detailed on-screen troubleshooting instructions.
  • Still having trouble? Contact Glooko Support.
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