Return and Refund Policy
If you are not 100% satisfied with your Glooko product, you can return it and get a full refund or exchange it for another Glooko item within 30 days of the purchase date. See details below.
To return a Glooko product, you will need a Return Merchandise Authorization (RMA) number. You can request an RMA number by emailing firstname.lastname@example.org. Please note, the RMA number must be obtained within 30 days of the purchase date.
- Product may be returned for full refund within 30 days of the purchase date, after obtaining the RMA number from Glooko Support.
- Product must be returned in new and resalable condition, in the original packaging. Products which are damaged or are showing signs of use are not returnable. Missing items will be subject to additional charges.
- You are responsible for all return shipping charges and you shall take on all risk of loss or damage to the product while in transit to Glooko.
Once we receive your returned product, we will inspect it and send confirmation that it has been received by us. We will immediately notify you about the status of your refund after inspection.
If your return is approved, we will initiate a refund to your credit card. The refund will be processed and paid within 2-weeks of approval.
- Products that are damaged or are determined defective by Glooko will be replaced for free within one year of the purchase date. You must return the damaged or defective item to receive the replacement.
- After the first year from your purchase date, you will pay an at cost rate to replace the Glooko product. You must return the damaged or defective product to Glooko to qualify for a replacement.
- For lost products, you will pay the at cost rate to replace products during the life of your Glooko subscription.
You may cancel your Glooko subscription within 30 days of the purchase date for a full refund. After the 30 day refund period has ended, you cannot cancel your Glooko subscription until one year has passed from the purchase date. Fees for the Glooko subscription will automatically renew annually after the first purchase date. If you wish to cancel your Glooko subscription after the first year, you can contact us via email at email@example.com. A prorated subscription refund will be returned to your credit card and is based on the number of months of use after the annual automatic renewal has occurred.
If you have any questions on how to return your item to us, contact us via email at firstname.lastname@example.org.