I forgot my password. Can I retrieve it?

Anytime!

You will not be able to retrieve your old password, but you can easily request a password reset using one of two methods:

  • Directly from the Glooko app on your device
  • From a web browser

Both methods will send information on how to reset your password to the email address tied to your account.

From the Glooko app (Both iOS and Android)

  1. At the Login screen of the Glooko app, tap the link "Forgot Password?"
  2. Enter the email address of your Glooko account.
  3. The server will now send an email to your email address with instructions on how to change your password.
  4. Access your email account, and open the email titled "Reset password instructions" from Glooko.
  5. Click the link in the body of the email titled "Change my password."
  6. You will be directed to the "Choose a new password" page. 
  7. Choose and type in a new password, and confirm the new password (Note: your password must be at least 8 characters long and include one number, one letter, and one special character). Click Continue when finished.
  8. You will be re-directed to the online Dashboard page of your Glooko account.

From a Web Browser

  1. Go to the My Glooko Sign In Page.
  2. On the right-hand side of the page, click on the link that says "Forgot your password? Recover it here."
  3. Enter the email address of your Glooko account. The server will now send an email to your email address with instructions on how to change your password.
  4. Access your email account, and open the email titled "Reset password instructions" from Glooko.
  5. Click the link in the body of the email titled "Change my password."
  6. You will be directed to the "Choose a new password" page. 
  7. Choose and type in a new password, and confirm the new password (Note: your password must be at least 8 characters long and include one number, one letter, and one special character). Click Continue when finished.
  8. You will be re-directed to the online Dashboard page of your Glooko account.

 

 

 

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