How do I ProConnect with my provider?

Do you want to share your data with your healthcare provider? Glooko makes it easy!

Use the ProConnect feature to instantly share your data with your healthcare provider. This feature can only be used if your healthcare provider is already using Glooko in his or her clinic. You do not need to ProConnect with your provider in order to use the Glooko app.

Let's learn more about the ProConnect feature:



How do I get a ProConnect Code?

To get your healthcare provider's ProConnect Code, ask your healthcare provider if he or she uses Glooko and can provide you with his or her unique ProConnect code.

If your healthcare provider does not have Glooko, urge him or her to contact us. We would be more than happy to discuss the advantages of using Glooko in his or her office.

If your healthcare provider has already given you a ProConnect code, follow the steps outlined below to ProConnect your Glooko account.


 

ProConnect via the Glooko mobile app (iOS)

  1. In the Glooko mobile app, tap More in the primary navigation bar.
  2. Tap Profile.
  3. Tap ProConnect.
  4. Tap + ADD CODE.
  5. A pop-up window will display. Tap Continue to proceed.
  6. Enter your healthcare provider's ProConnect Code, then tap Submit.
  7. You will receive a confirmation message indicating that you have successfully ProConnected to your provider.

    NOTE: If you receive an error message, try re-entering the ProConnect Code. If you continue to receive an error, please contact your provider to confirm the ProConnect Code or contact Glooko Support for assistance.

Once you've successfully ProConnected, you'll begin automatically sharing your Glooko data with your provider.


 

ProConnect via the Glooko mobile app (Android)

  1. In the Glooko mobile app, tap the side navigation icon (triple_line_-_android_side_nav.png).
  2. Tap Profile.
  3. Tap ProConnect.
  4. Tap + ADD CODE.
  5. Enter your healthcare provider's ProConnect Code, then tap Submit.
  6. You will receive a confirmation message indicating that you have successfully ProConnected to your provider.

    NOTE: If you receive an error message, try re-entering the ProConnect Code. If you continue to receive an error, please contact your provider to confirm the ProConnect Code or contact Glooko Support for assistance.

Once you've successfully ProConnected, you'll begin automatically sharing your Glooko data with your provider.



ProConnect via the Glooko web app

  1. In the Glooko web app (my.glooko.com), click Settings at the top-right of the screen.
  2. In the Account > ProConnect Code section, click + Add New Code.
  3. A pop-up window will display. Tap Continue to proceed.
  4. Enter your healthcare provider's ProConnect Code, then tap Submit.
  5. You will receive a confirmation message indicating that you have successfully ProConnected to your provider.

    NOTE: If you receive an error message, try re-entering the ProConnect Code. If you continue to receive an error, please contact your provider to confirm the ProConnect Code or contact Glooko Support for assistance.

Once you've successfully ProConnected, you'll begin automatically sharing your Glooko data with your provider.



Is my data secure when ProConnecting?

At Glooko, data security and patient confidentiality are of the utmost importance, and we do our best to make sure that your account is always safe and secure on our servers. Whether you are using your personal account or ProConnecting with your healthcare provider, your data is always secure.

For more general information about data security, including FDA and HIPAA compliance, see Is Glooko HIPAA compliant?



What if my healthcare provider doesn't use Glooko?

If your healthcare provider does not have Glooko, urge him or her to contact us. We would be more than happy to discuss the advantages of using Glooko in his or her clinic.

Even if your provider does not use Glooko, you still have the ability to share your data with them in PDF or CSV format via email/e-fax. To learn more, see How can I share my data with my healthcare provider?

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