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  1. Glooko Support | Help Center
  2. Personal Use
  3. Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions.

  • Where can I see the details of an insulin pump or pen alarm in Glooko?
  • What is Prime Detection?
  • How do I delete my Glooko® account?
  • Why am I receiving "Foreground Service Channel" notifications on my Android mobile device?
  • What does device time offset mean?
  • Why does my device time offset display as 'N/A'?
  • Can I manually enter readings into my Glooko® account?
  • Which items from my Omnipod® System transfer over to Glooko®?
  • Why are continuous glucose monitor (CGM) readings missing from the History view?
  • How do I change the date and time on a Dexcom G5?
  • How do I change the date and time on my ACCU-CHEK Compact Plus?
  • How do I change the date and time on my ACCU-CHEK Meter?
  • How do I change the date and time on my Bayer Contour, Contour XT, Contour NEXT EZ or Contour NEXT ONE meter?
  • How do I change the date and time on my Bayer Contour USB?
  • How do I change the date and time on my CareSens N/N POP (ORIGINAL) meter?
  • How do I change the date and time on my Dexcom G4 Platinum?
  • How do I change the date and time on my FreeStyle Insulinx?
  • How do I change the date and time on my Freestyle Meter?
  • How do I change the date and time on my Glucocard 01/ReliOn Confirm meter?
  • How do I change the date and time on my Insulet Omnipod?
  • Can I sync Smart Pen data with my Glooko® app?
  • How do I change the date and time on my Nipro Meter?
  • How do I change the date and time on my Nipro TRUE METRIX AIR?
  • How do I change the date and time on my OneTouch Ultra2 or UltraLink meter?
  • How do I change the date and time on my OneTouch UltraMini meter?
  • How do I change the date and time on my Verio® meter?

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